Call Center Training

The UIC Call Center is a vital resource acting as a hub to receive and give information, connect people who need help and people who want to help. This course will equip you to become a Call Center volunteer and understand Call Center operations.

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Course curriculum

1. Course Overview
1. PLAY Session 1: The Role of the Call Center Volunteer
1. PLAY Session 2: The Significance of a Christ-Centered Call Center
1. PLAY Session 3: Call Center Documentation Review
1. PLAY Session 4: Call Center General Operations Overview
1. In-Person Virtual Call Center Training
1. In-Person Call Center Simulation
1. PLAY - Next Steps
1. Test what you've learned

About this course

Free
9 lessons
1 hour of video content

Call Center Training

Course curriculum

COURSE SUMMARY

SESSION 1: The Role of the Call Center Volunteer

SESSION 2: The Significance of a Christ-Centered Call Center

SESSION 3: Call Center Documentation Review

SESSION 4: Call Center General Operations Overview

SESSION 5: Virtual Call Center Training

SESSION 6: Call Center Simulation

SESSION 7: Next Steps

Test What You've Learned

About this course